FAQ

How can I contact HifuGlow?

You can reach us anytime at glowjaw@gmail.com — our support team is here to help with anything you need!

Do you ship worldwide?

Yes, we ship internationally so you can enjoy HifuGlow wherever you are.

Where do you ship from?

We ship directly from our warehouse in Hong Kong, ensuring fast and secure delivery.

Can I change or cancel my order?

We process orders quickly, so please contact us within 12 hours of placing your order for any changes or cancellations. After this window, changes aren’t guaranteed — but you can still return your order once it arrives for a full refund.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal for fast and secure checkout.

When will my order be processed?

Orders are processed within 1–3 business days (Monday to Friday). We don’t ship on weekends or public holidays. During sale periods or high demand, please allow extra time for processing.

How long will it take to receive my order?

Due to high demand and international shipping, your order may take 2–4 weeks to arrive. You’ll receive tracking info once your package is on the way.

What if I don't receive my order?

If your order hasn't arrived within 30 days of shipping, you're eligible for a full refund. Just email us at glowjaw@gmail.com and we’ll take care of it.

Will I be charged customs or taxes?

Prices on our site are shown in USD and are tax-free. Depending on your location, you may be charged customs duties or import taxes when your order arrives. These are determined by your local customs office and are the customer’s responsibility.

How do I return an item?

Simply contact us at glowjaw@gmail.com and we’ll guide you through the return process. Please include your order number.

What if the item(s) I received are defective, incorrect, or damaged?

If your item is damaged, missing, or incorrect, email us right away with:

  • Your order number

  • Clear photos of the item(s)

  • A brief description of the issue

We’ll resolve it quickly.

When will I receive my refund?

Refunds are sent to your original payment method. If you paid by card, refunds are typically issued to your bank within 7–10 business days after return or cancellation confirmation. Please contact your bank if there’s a delay in posting.